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Case study

Halved cost-per-conversion, doubled revenue, two markets scaled.

How we doubled JettProof's revenue from Google Ads while halving the cost-per-conversion, scaled across Australia and New Zealand sensory product markets.

Sector
E-commerce · Sensory products
Markets
Australia + New Zealand
Services
Google Ads (Search + Shopping)
Live since
2022
The brief

Where JettProof was when we walked in.

JettProof are an innovative Australian manufacturer of sensory compression garments: calming clothing engineered specifically for individuals with sensory processing needs. When they came to Firewire in 2022, the brief was clear: drive scalable, profitable revenue through Google Ads across both Australian and New Zealand markets, against a buyer segment that was specific, hard to reach, and unforgiving of generic advertising.

Sensory product buyers (parents, occupational therapists, individuals) don't respond to broad creative or vague targeting. Every dollar of ad spend had to be justified by relevance. The brief was to build a Google Ads programme that combined Search and Shopping with rigorous audience segmentation, then optimise it continuously until cost-per-conversion settled into a sustainable range.

Symptoms when we walked in
Pre-engagement
  • Highly specific buyer segment difficult to target through broad-match keywords
  • Product education needed within constrained ad copy, since sensory benefits are non-obvious
  • Cost-per-conversion unsustainable at the previous campaign structure
  • Multiple product lines competing for the same budget without prioritisation logic
  • Two-market complexity (AU + NZ) doubling campaign management overhead
  • Retargeting unused despite a long consideration window typical of this category
The approach

Three moves that turned paid search into a profitable engine.

  1. 01

    Restructured Search + Shopping around buyer intent

    Specific products, specific audiences.

    We rebuilt the account from the ground up: separate campaigns for each major product line, Shopping prioritised on the highest-margin SKUs, Search reserved for the high-intent therapeutic queries where ad copy carries real conviction. The structure made budget allocation visible and adjustable.

  2. 02

    Segmented audiences for relevance, not reach

    Healthcare professionals, parents, individuals.

    Generic targeting doesn't work for sensory products. We segmented audiences into the three core buyer profiles (healthcare professionals, parents researching for their children, and adults seeking solutions for themselves) and built tailored ad copy + landing-page flows for each. Relevance lifted both conversion rate and Quality Score.

  3. 03

    Optimised continuously against the unit economics

    CPC down, conversion rate up, every cycle.

    Cost-per-conversion was the gravity. We ran continuous A/B testing on ad copy, bidding strategies, audience filters, and landing experiences, adjusting based on weekly performance data. Over the engagement, CPC came down 50% while conversion rate grew 50%, compounding into the 102% revenue lift.

What we shipped
  • Full account audit + restructure Phase 1
  • Keyword research for sensory + therapeutic terms Phase 1
  • Search campaign build (AU + NZ) Phase 1
  • Shopping campaign build for core product lines Phase 1
  • Retargeting layer for the consideration window Phase 2
  • Audience segmentation (HCP, parents, individuals) Phase 2
  • Continuous A/B testing + bidding optimisation Ongoing
Team size
2 specialists
Channels
Google Ads (Search + Shopping + Retargeting)
Markets
AU + NZ
The numbers

The full picture, by the numbers.

Three years of continuous Google Ads optimisation across Search, Shopping, and Retargeting, spanning the Australian and New Zealand markets.

+102%
Revenue growth
-50%
Cost per conversion
+50%
Conversion rate lift
815
Monthly conversions at peak (Sep '24)
Inside the work

How the dollars actually got better.

Three years of continuous optimisation across account structure, audience segmentation, and creative testing, adjusted weekly against the unit economics.

Account structure
Rebuilt for visibility into where the money went

The starting account had multiple product lines competing for the same budget without clear prioritisation logic. We rebuilt it so every dollar's destination was visible, and every campaign's performance was measurable in isolation.

  • Separate Search campaigns per major product line, with controlled budget caps
  • Shopping prioritised on the highest-margin SKUs, with explicit product priority levels
  • Brand defence campaign ring-fenced to keep brand traffic measurement clean
  • Geo-targeting split AU + NZ into separate sub-campaigns for distinct optimisation

The restructure made the account legible. Suddenly we could see which products were converting, which audiences were responding, and which campaigns were carrying inefficient spend. That visibility was the prerequisite for every subsequent optimisation gain.

Audience segmentation
Three buyer profiles, three creative strategies

Sensory product buyers come from three very different starting points, and treating them as one audience meant nobody saw an ad that spoke to them. We split the audience and let each speak its own language.

  • Healthcare professionals: copy + landing pages anchored in clinical context, evidence, and therapeutic outcomes
  • Parents researching for children: copy focused on calming effect, school suitability, durability
  • Adults seeking solutions: copy focused on personal sensory experience, dignity, everyday wearability
  • Each segment got its own ad set, its own ad copy variants, and its own landing-page flow

Segmentation lifted both conversion rate and Quality Score, the two metrics that compound against cost-per-conversion. As Quality Score improved, the same bid bought better positions; as conversion rate lifted, each click was worth more. Both directions of compounding.

Continuous optimisation
Weekly cycles against the unit economics

The 50% reduction in cost-per-conversion didn't come from a single big move. It came from twelve weeks, then twenty-four, then a hundred, of small continuous adjustments: ad copy variants, bidding strategies, negative-keyword expansion, audience filter refinement.

  • Weekly review of conversion data, with hypothesis-driven test queue
  • Continuous A/B on headlines, descriptions, ad extensions
  • Bidding strategy adjustments as Search and Shopping performance diverged across products
  • Negative-keyword discipline preventing budget bleed into low-intent queries

Over the engagement, monthly conversions climbed from ~380 (Dec 2022 low) to 815 (Sep 2024 peak), while cost-per-conversion settled into a sustainable range. That's the compounding: small disciplined optimisation, repeated for years, producing engines that competitors can't catch.

Open for Q3 2026 engagements

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